If anyone has any concerns or issues regarding patient care and safety delivered by Mercy Hospital, they are encouraged to contact the administration of the Hospital, and if it is not resolved to their satisfaction, they are encouraged to contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
The Mercy Hospital Corporate Compliance/Privacy Office will accept and process complaints. Contact the Mercy Hospital Corporate Integrity Compliance at the below address:
Mercy Hospital
3663 South Miami Avenue
Miami, Florida 33133
Office of Corporate Integrity
Or Call the Corporate Integrity Hotline
877-Mercy-HL (1-877-637-2945)
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Fax: (630) 792-5636
E-mail: complaint@jcaho.org